Last Updated: 10-November-2025
Welcome to Era. By accessing our website and using our services, you agree to comply with these Terms & Conditions. These terms are designed to ensure a smooth, safe, and transparent experience for all our users. Please read them carefully.
1. General Overview
This website is owned and operated by Era (Private) Limited (“we,” “us,” or “our”). Our registered office is located at [City, Country], and our principal place of business is at [Address]. By using our website or placing an order, you accept all the terms, policies, and notices outlined here.
If you experience any issues placing an order or require assistance, please contact us at:
Email: [Era Email Address]
Phone / WhatsApp: [Era Phone Number]
2. Applicability & Updates
- These Terms apply to all visitors, users, buyers, and contributors to our website.
- By using our services, you confirm that you are of legal age and are permitted to enter into a binding agreement under the applicable laws of your country.
- We may update these Terms periodically. Each time you place an order, you agree to the latest version.
3. User Responsibilities
You agree not to use the website or services for:
● Illegal or unauthorized purposes.
● Harassment, abuse, defamation, or discrimination.
● Infringement of intellectual property rights.
● Submitting false information or malicious code.
● Spamming, phishing, scraping, or any intrusive activity.
● Uploading or transmitting viruses or harmful software.
● Any obscene, immoral, or unethical activity.
We reserve the right to suspend or terminate your access for violating these rules.
4. Accounts & Security
● Users may create accounts to facilitate purchases and engagement.
● You are responsible for maintaining the confidentiality of your account credentials.
● Notify us immediately if your account is used without authorization.
● We may suspend or terminate accounts suspected of fraudulent or inappropriate activity.
5. Products, Orders & Payments
5.1 Domestic Orders
● Orders above [PKR Threshold] may require partial advance payment.
● Customized items must be fully prepaid and are non-exchangeable and non-returnable.
5.2 International Orders
● 100% advance payment is required. Cash on Delivery (COD) is not available.
● Shipping fees are calculated at checkout and may vary based on location and weight.
● Customers are responsible for any customs duties, import taxes, or clearance fees.
5.3 Cash on Delivery (COD)
● COD is available only for domestic orders, subject to verification and prior history.
5.4 Dispatch & Delivery
● Ready-to-ship items: 24–48 hours.
● Pre-booked or new collection items: 12–15 working days (may vary).
● Delivery time may vary due to holidays, weather, or local disruptions.
6. Shipping & Handling
● Local Delivery Partner: TCS / [Other partners] – PKR [Fee]
● International Delivery: DHL, SkyNet, UPS, or other third-party couriers – USD 35–42 depending on country.
● Cross-border parcels may be inspected by customs.
● Era is not responsible for delays, duties, taxes, or damage incurred during transit or customs clearance.
7. Returns, Exchanges & Refunds
● Requests must be submitted within 7 days of delivery.
● Sale items, promotional items, or customized products are non-returnable and non-exchangeable.
● Refunds are subject to our verification of the issue and will follow our official process.
● Orders cannot be canceled once dispatched.
8. Intellectual Property
All content, designs, graphics, images, and code on this website are owned by Era. You may not reproduce, distribute, or exploit any part of the website without our written consent.
9. Feedback & Submissions
● Any suggestions, ideas, or feedback submitted to us can be used, implemented, and published by Era without obligation or compensation.
● You are responsible for ensuring your submissions do not violate third-party rights or contain harmful content.
10. Third-Party Services
● Our site may include links or integrations with third-party services and social media platforms.
● We are not responsible for the content, policies, or actions of third-party websites.
● Any disputes or issues must be resolved with the respective third-party provider.
11. Disclaimer & Limitation of Liability
● All products and services are provided “as is” without warranties of any kind.
● We do not guarantee uninterrupted, timely, secure, or error-free service.
● Era and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.
● It is the customer’s responsibility to ensure products or services meet their requirements.
12. Indemnification
You agree to indemnify and hold harmless Era, its directors, employees, partners, and affiliates from any claims, damages, or expenses arising from your violation of these Terms, applicable laws, or third-party rights.
13. Termination
● We may terminate or suspend access to the website or services for violation of these Terms or at our discretion.
● Termination does not absolve you of obligations or liabilities incurred prior to termination.
14. Governing Law
These Terms are governed by the laws of [City, Country]. Any disputes will be subject to the exclusive jurisdiction of the courts in [City].
15. Severability & Waiver
● If any provision is found invalid or unenforceable, the remainder will continue in full force.
● Failure to enforce any term does not constitute a waiver.
16. Changes to Terms
We may update or modify these Terms at any time. Your continued use of the website after changes signifies acceptance of the revised terms.
Contact Era
For questions, support, or concerns:
Email: [Era Email Address]
Phone / WhatsApp: [Era Phone Number]