Accordion
Not at the moment. Era is an online brand — all our collections are available exclusively through our website and Instagram. This helps us stay close to our community and deliver directly from our studio to your doorstep.
Each Era piece is carefully designed and produced in limited quantities, so we’re unable to offer full customizations or new reproductions. Our focus is on maintaining the originality and quality of every design.
Timelines vary by product category:
● Ready stock: Ships within 2 working days.
● Casuals: Usually dispatched within 10–12 working days after your order is
confirmed.
● Silks & Formals: Require 3–4 weeks for dispatch after confirmation.
If you don’t receive your confirmation within 48 hours, kindly WhatsApp us at +92 [number] with your payment reference or transfer slip to ensure your order is processed.
You can shop directly through our
website — simply add your selections to cart and proceed to checkout.
If you run into any issues, we’re here to help! Message us on Instagram or
email us at [your email address] and
we’ll guide you through the process.
Our fabrics and embroideries are
often limited-run, which means once a design sells out, we usually cannot
recreate it. We recommend joining our newsletter or following us on Instagram
to stay updated on restocks or new launches.
Finding your perfect fit is easy.
Each product page has a ‘Size Guide’
button with detailed measurements.
For extra clarity, you can always reach out to our team before ordering — we’ll
gladly help you pick the right size for your comfort and style.
We currently don’t alter outfits before dispatch, so please double-check your chosen size.
However, if you need adjustments after receiving your order (for instance, resizing or shortening), you can send it back to us. Alteration services are available at a surcharge of PKR 4,000, and shipping costs are the customer’s responsibility.
Kindly note that altered or length-customized pieces are final sale and not eligible for exchange or refund.
Once confirmed, orders cannot be changed or cancelled.
Length adjustments, if required, must be requested at the time of order confirmation only.
When your order is shipped, you’ll receive a tracking link by email or WhatsApp so you can monitor delivery progress in real time.
Our customer care team is always
happy to assist.
Reach us at:
📩 [your email address]
📱 Instagram: [@yourhandle]
📞 WhatsApp: +92 [number]
We typically respond within 24–48 working hours.