At Era, your trust is invaluable. We are committed to protecting your personal information and using it responsibly whenever you interact with our website, services, or products. By using our site, you agree to the terms of this Privacy Policy.
1. Personal Information We Collect
When you shop, subscribe, or create an account, we may collect personal information including:
● Your name, email address, phone number, and mailing address
● Payment and billing details for purchases
● Date of birth, if provided for account creation or promotions
We may also collect technical data automatically, such as your IP address, browser type, and device information, to help us understand how visitors use our site and improve your experience.
2. How We Use Your Information
Your data is used to:
● Complete transactions and process orders securely
● Communicate order confirmations, shipping updates, and support inquiries
● Offer marketing communications, newsletters, or promotions only if you have opted in
● Analyze patterns and preferences to enhance our services
We retain your personal data only for as long as necessary to fulfill these purposes or comply with legal obligations. After that, it is securely deleted.
3. Consent and Your Rights
By providing personal information during checkout, registration, or subscription, you consent to its collection and use for that specific purpose.
You can withdraw your consent at any time by contacting us at [support email] or through the details provided on our website. Upon request, you can also:
● Access the data we hold about you
● Request corrections, updates, or deletion of your personal information
● Opt out of marketing communications
4. Cookies and Online Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze website performance.
Types of cookies:
● Session cookies: Temporary and deleted once you close your browser.
● Persistent cookies: Stored on your device for up to 12 months to remember preferences.
Third-party cookies: We use analytics tools such as Google Analytics to gather aggregate information about website traffic. These cookies do not identify you personally.
You can manage or delete cookies through your browser settings, though some features of our website may be affected.
5. Third-Party Services
Certain services we use, such as payment gateways and analytics providers, may collect or process your data to perform their services. We carefully select these providers and ensure they adhere to data protection standards.
Please note: if a transaction is handled by a provider in another country, your information may be subject to the laws of that jurisdiction.
We do not sell your personal information to any third party.
6. Payment Security
When you make a purchase through Era, payment data is encrypted and processed securely in accordance with PCI-DSS standards, ensuring the protection of credit card information. Payment details are stored only as long as necessary to complete the transaction.
7. Communication and Marketing
If you opt in to receive updates, we may contact you via email or text message regarding:
● New collections and promotions
● Abandoned cart reminders or order updates
You can unsubscribe at any time using the links in our emails or by replying STOP to text messages. Consent for marketing is never a condition of purchase.
8. Disclosure of Information
Your information may be disclosed only if required by law, regulation, or legal process, or if necessary to enforce our Terms of Service.
9. Age Requirement
By using our site, you confirm that you are of the age of majority in your jurisdiction, or that you have parental/guardian consent to use the site if you are a minor.
10. Changes to This Privacy Policy
Era may update this policy from time to time. Changes take effect immediately upon posting. We encourage you to review this page periodically to stay informed about how we protect your information.
In the event of a merger or acquisition, your data may be transferred to the new entity, maintaining our commitment to privacy.
11. Contact Information
If you wish to:
● Access, correct, or delete your personal data
● Register a complaint
● Ask questions about our Privacy Policy
Please contact our Privacy Compliance Officer at:
📩 [email address]
📱 [WhatsApp number]